Ncag in Yasni Exposé of Thys Botes

Network Claims Assessors Group (referred to as NCAG ) is a company offering full in 1998 by its founding member, Mr. Thys Botes and has since grown from ...

PROFESSIONAL AFFILIATIONS - International Association of Auto Theft Investigations - Vehicle Theft Liason Committee - Managing Transformation / Detective Services - Chairperson of Cape Town Police Insurance Forum (1996 - 1998) - Institute of Loss Adjusters - Membership Pending EDUCATION - Detective Course - Fingerprints Course - Vehicle Theft Course - Vehicle Identification Courses - Volkswagen of South Africa, BMW, Delta, SAMCOR, Mercedes Benz, Associated Automotive Distibutor - Numerous In-House Training Seminars on Short-term Insurance Assessing at various Insurance Houses EXPERIENCE RECORD Owner and managing director of   NCAG. Responsible for day-to-day operations and overseeing assessments in all departments. Thys was a valued member of the SAPS for 13 years prior to opening his own assessing company. During his last 2 years with the SAPS he was the liaison officer between insurance companies and the SAPS. He was chairperson and organiser of the meetings between the insurance houses and the SAPS, which sparked his interest in the insurance field. He then founded a company called Ultimate Insurance Corporate Services, which was based in Cape Town and aimed at assisting and training insurance house clerks regarding accident investigations and vehicle theft/hijackings. After discovering a need in the industry for a call centre for Assessors countrywide, a new company was founded and the company’s name was changed to Network Claims Assessors Group. We are now able to offer our services countrywide, as well as in neighbouring countries in the investigation and Assessing of claims. Over the past 15 years Thys has hand-picked the "cream-of-the-crop" of Assessors to enter into a Service Level Agreement with NCAG with whom he has attained vast and invaluable experience and knowledge in all fields of assessing.

Personnel employed by NCAG are fully trained and competent in the various fields of expertise required to function at maximum levels. Our team are geared to meet all challenges and our assessors are actively engaged in professional development ensuring that we keep abreast of market changes and technical developments in the ever changing insurance industry. All employees / network assessors appointed by NCAG are screened and thorough background checks are done prior to appointment/signing of a service level agreement. We regard honesty and reliability as major attributes and we therefore are in a position to vouch forth outstanding character of employees/network assessors appointed by NCAG. In order to facilitate a professional and comprehensive service to our clients on a countrywide basis, we have established working agreements with associate offices as listed above. Over a period of 12 years, NCAG have hand-picked the "cream of the crop" of network Assessors specialising in each of the various fields to ensure a second-to-none level of excellence on a countrywide basis. Assessors appointed by NCAG are highly skilled, have extensive experience in assessing and are specialists in their specific fields of assessments. We are confident in each assessor’s ability to provide accurate and efficient assessments and validations. Please feel free to browse through the CV’s of our current staff compliment.

NCA offers two types of tracing services: *   Debtor tracing, for attorneys with a debt collections practice and the credit control function of financial service providers. *   Third party tracing, for the recoveries function of insurers. One application is specifically designed for the recoveries function of the insurers of motor vehicle related risk. Our tracing services were developed over a period of many years. They are based on a thorough understanding of the requirements of the consumers of such services. At the heart of every service offered by   NCAG lies the application of the investigative methodology of scientific method. This approach makes us unique. We believe that this is the reason why NCAG is succeeding in its objective to be the preferred service provider of debtor tracing and third party tracing services to legal practitioners and the recoveries function of short-term insurers nationally. We offer a third party ("TP") tracing service to the recoveries function of vehicle related risk Short-term Insurers, to: *   Identity and trace TP’s. *   Assess the recoverability of claims against TP’s. *   Facilitate the recovery of claims from TP’s. *Secure documentation (e.g. Accident Reports, witness statements from SAPS files, eath certificates) Identify, trace and depose witnesses to incidents of loss. d * Investigate the merits of motor vehicle loss related claims. All instructions are managed and administered from our head office in Cape Town. The mandate period for all instructions is deemed to be four weeks. *   Establish the registered owner of a vehicle from a registration number if the identity of the Driver/owner for a TP vehicle is unknown obtains the insurers details and insurance policy number. *Establish whether TP claimed from his insurer for his loss, and if so, obtain a claim number, and establish whether the TP vehicle driver was driving in the course and scope of employment (if the TP vehicle driver and the TP vehicle registered owner are different). *   If the TP vehicle driver is not the same as TP vehicle owner, establish whether driver was driving in the course and scope of employment. *   If the registered owner of the TP vehicle is a company we will obtain full statutory details for that company, conduct a financial assessment of TP to assess TP’s ability to settle the TP’s claim and obtain copies of documents (e.g. Accident reports and witness statements from SAPS files, copies of death certificates, etc.)

Subsidence   can be catastrophic and put at risk most valuable assets. In the case of suspected subsidence damage, extensive site investigations such as trial holes, soil tests, drainage tests and monitoring will have to be carried out. As our summers get drier and hotter and winters wetter, instances of subsidence are becoming far more frequent. Once we have received an instruction for a subsidence claim, our experienced assessor specialising in subsidence will: - Compile a detailed assessor’s report of all insured damages of risk address - Obtain competitive estimates from our panel of insurance approved contractors for repairs and replacements to damages/damaged items. - Visit the scene of 'loss'. - Assess all physical damages related to the claim. - Ensure emergency repairs when necessary, so that the property is protected against any further damages. - Instruct a geotechnical survey to be carried out by a qualified Geotechnical Consultant where necessary. - Provide end-to-end management of the claim process through to completion     NCAG   may also advise on the actions the claimant should take before the insurance policy is renewed.

Upon receipt of instruction the Admin Clerk immediately makes contact with the insured. The insured is notified that NCAG have been appointed and that the assessor will contact him/her to set up an appointment. The instruction is then handed to the assessor who immediately does a summary of the instruction/burglary. The SAPS A1 statement is requested immediately. Claim forms and policy schedules are checked along with the quotes received from the insurer/broker at time of appointment. Certain points are then flagged which need to be confirmed with the insured. At time of appointment, a full statement is taken from the insured. Once this is done a list of the stolen items is also compiled. Once this is completed we attend to the point of entry and exit. Once this is completed we do a full inventory of the items remaining in the dwelling. We then, once again, sit with the list of stolen items and cross reference them with the list supplied to the SAPS. We check all quotes along with the list. We also request PQ from the insured for the stolen items. The last inspection before leaving the scene of loss is the security on the premises, of which photos are then taken. NCAG     NCAG then submit our report for the insurers perusal. Included in the report we present a full quantum. We also present the inventory signed by the insured. We also apply average if applicable. Items without PQ are limited/adjusted as per relevant policy wording/endorsements. All quotes are attached along with the PQ supplied by the insured. SAPS A1 statement, 5.13.6, as well as alarm reports are also attached. Once further instruction is received we present the AOL as well as vouchers for replacement to the insured. Once signed and dispatched, our file is closed. will obtain an alarm report if applicable. Quotes are sent to suppliers to try and better the prices of the claimed items. We also check that none of the items are under HP (Hire Purchase). We request a 5.13.6 on the insured from the SAPS to see if any similar cases have been reported to the police in the past. We make sure that the quotes we obtain are for the same items claimed by the insured. If all is in order and all documents obtained

Water damage,   NCAG will proceed. - Should the origin of the problem be a result of wear and tear, gradual deterioration, lack of maintenance or bad workmanship it will not be covered. Instruction is then given to the insured to do repairs to the cause of the damage. Once this is done, we may suggest that the insurer consider settling the resultant damage caused by one of the above mentioned points. - Should this not be the case, the final report is then submitted for the insurer’s perusal. Should we receive instruction to appoint a contractor and or draw up AOL, it is done. Should a contractor be appointed, the work will be signed off by Assessor as well as client once work has been completed. Final invoice from contractor is checked and signed by assessor and the file is closed. whether due to a fractured pipe, flash floods or a burst water main, at a home or place of business can be extremely devastating and inconvenient in a number of ways. - Upon receipt of instruction contact is made with the client in order to diarise an appointment to meet with the insured within 24 hours of receipt of instruction - Once at the insured premises numerous photos are taken of the area where the damage is visible and a detailed assessor’s report of all insured damages is compiled. - Before any work is authorized the property is measured. The dwelling, garage, paving, swimming pool, car port etc are measured separately in order to get a current value of the property. We make use of the Property Construction Handbook to determine the correct rates for each section as well as suburb and region. Once it is confirmed that the property is correctly insured we proceed. - Should emergency repairs be necessary (eg Burst Geyser) authorisation is immediately given, once confirmed that the damage was caused by an insured peril. - Quotations are requested from our panel of contractors for the resultant damage. The quantum is then presented to the insurer in report form. Once further instruction is received, we authorise the contractor to go ahead with resultant damage. - Should specialist opinions be required, (eg structural engineers, roof specialists, leak detection companies etc), permission is obtained from the insurer before such an entity is appointed. Should the insurer grant permission, appointment is done. Upon receipt of the insurer’s report,  

Our foundation is based on experience in mechanical and body repair work. With this background (including, but not limited to, repair costing and pre and post collision vehicle values) we are confident that we will be able to provide quality and accurate assessments and reports. We pride ourselves on providing unrivalled service levels and efficiency in accident assessing. Our assessors understand the need for promptness of service in making crucial decisions with respect to the damaged vehicle and can negotiate with body shops to establish an agreed method and cost repair. NCAG clients are provided with accident damage assessments, valuations, pre and post repair examinations, expert witnesses for litigation and associated services in relation to the motor insurance industry. When a vehicle has been involved in an accident the normal process of a claim is through the insurance company. NCAG are then employed by the insurer to assess the damage costs. We deal with the matter as follows: - Upon receipt of instruction, the Admin Clerk immediately contacts the insured to notify them of the assessment and that they will be contacted for an appointment. The assessor personally contacts the insured for an appointment. - A confirmation letter is sent via email to the insurer notifying them that contact has been made and that an appointment has been scheduled - The vehicle is assessed and the assessor supplies the admin clerk with a report - In the case of the vehicle being uneconomical to repair, the insured is advised of the vehicle being a "write-off" and the vehicle is uplifted from the panel beater to avoid storage costs - The report is captured and sent to the insurance clerk. - In the case of a "write off", we request the de-registration certificate from the bank/ insured. Once the document is received, an AOL is drawn up and sent to the insurer for authorisation - Authorisation is then sent to the repairer and receipt is confirmed. The insured is then notified via SMS of authorisation being sent to the repairer - The Insurance clerk is notified via email of progress of assessment

Our accident investigation service is highly professional, fast and cost effective. The investigation of a motor vehicle accident involves many aspects, as at the time of assessment appointment;- - The accident has already occurred - The vehicle/s has left the scene - Most of the evidence on the scene has been removed - Information of eyewitnesses were not obtained This means that vital evidence and essential elements of proof or core elements of evidence are simply lost forever. - Upon receiving an appointment, NCAG will obtain the necessary information and appoint specialists in the necessary fields to obtain the required specialised reports - Upon receiving an instruction, the necessary administration is done (i.e. registration of case, appointment of assessor, inform the broker/underwriter, inform insured of whom the appointed assessor is and a fixed appointment is made by the assessor as well as application for a National Traffic Information System printout) - Upon receiving the investigation, the assessor peruses all available documentation, instructions, claim document, policy schedule and other available documentation as well as liaise with the SAPS branch where the accident was reported. - Entities that visited the scene (ambulance, traffic, fire brigade and tow truck drivers) are contacted for their version of occurrences at the accident scene - Before meeting the insured, the vehicle is inspected, photos are taken, tyre inspection is done and the contents of the vehicle are perused. The third party driver is contacted for his verbal version of the accident and, if a statement is required, an appointment is made with him/her - Upon visiting the insured all relevant documentation regarding the insured, driver, vehicle, passengers and eye witnesses are obtained. A sworn statement by the driver is obtained and the accident scene will be visited with the driver of the vehicle. - Enquiries are done at the accident scene (ie. eye witnesses, cameras or anything that can helpwith the independent investigation). Photographic evidence is obtained to help the viewer to "see" the accident, and if there are any contributory elements. - Where necessary, NCAG will, with the permission of the underwriter, appoint an Accident Reconstructions’ If necessary a Mechanical engineer or Arson investigator will be appointed - A background check is done on the driver to see if he has had any previous involvement in accidents, reckless driving or driving under the influence of alcohol.

NETWORK CLAIMS ASSESSORS GROUP (SA) Our motto is; “Legitimate claims must be paid as quickly as possible and hassle free” The one stop solution # We deliver ...

Thys Botes Our adage is; “Legitimate claims charge be paid as bound as accessible and ... THYS BOTES NCAG INSURANCE CLAIMS MOTOR & NON MOTOR ASSESSOR . ...

Network Claims Assessors Group (referred to as NCAG ) is a company offering full in 1998 by its founding member, Mr. Thys Botes and has since grown from ...

Stephan Hess ASSESSOR - MOTOR & NON MOTOR stephan@ncag.co.za. GA ASSESSING. BEV – GA ASSESSING Claims Coordinator bev@ncag.co.za ...

Network Claims Assessors Group has no control over the use to which the information may ... Thys Botes. thys@ncag.co.za © 2008 Ultimate Insurance Corporate Services | Terms and ...

Contact Person : THYS BOTES. Cellular No : (083) 788-8585. Tel No : (021) 939-3087. Fax No : (021) 939-7532. Classfication ...

... to being of service and we will be more than pleased to discuss furtherdetail in person and address any questions or related matters in this regard. Kindly contact Thys Botes on ...

INSURANCE ASSESSORS Network Claims Assessors Group (referred to as NCAG ) is a company offering full in 1998 by its founding member, Mr. Thys Botes and has since grown from strength ...

... ALL INSURNCE INVESTIGATIONS ASSESSORS 4 YOU http://www.ncag.co.za/ TEL 021-9304686 FAX 0866708913 OR EMAIL INSTRUCTIONS TO ### mailto:claims@ncag.co.za### CONTACT #### THYS BOTES ...

A LIST OF ASSESSORS NCAG ASSESSORS (SA) 03/20/2010 Thys Botes Our motto is; “Legitimate claims must be paid as …

Kindly contact Thys Botes on one of the following numbers: Office 021 930 4686 Cell 083 788 8585 Email assessors@ncag.co.za THE ONE STOP SOLUTION ## NETWORK CLAIMS ASSESSORS ...