Motor in Yasni Exposé of Thys Botes

NCA offers two types of tracing services: *   Debtor tracing, for attorneys with a debt collections practice and the credit control function of financial service providers. *   Third party tracing, for the recoveries function of insurers. One application is specifically designed for the recoveries function of the insurers of motor vehicle related risk. Our tracing services were developed over a period of many years. They are based on a thorough understanding of the requirements of the consumers of such services. At the heart of every service offered by   NCAG lies the application of the investigative methodology of scientific method. This approach makes us unique. We believe that this is the reason why NCAG is succeeding in its objective to be the preferred service provider of debtor tracing and third party tracing services to legal practitioners and the recoveries function of short-term insurers nationally. We offer a third party ("TP") tracing service to the recoveries function of vehicle related risk Short-term Insurers, to: *   Identity and trace TP’s. *   Assess the recoverability of claims against TP’s. *   Facilitate the recovery of claims from TP’s. *Secure documentation (e.g. Accident Reports, witness statements from SAPS files, eath certificates) Identify, trace and depose witnesses to incidents of loss. d * Investigate the merits of motor vehicle loss related claims. All instructions are managed and administered from our head office in Cape Town. The mandate period for all instructions is deemed to be four weeks. *   Establish the registered owner of a vehicle from a registration number if the identity of the Driver/owner for a TP vehicle is unknown obtains the insurers details and insurance policy number. *Establish whether TP claimed from his insurer for his loss, and if so, obtain a claim number, and establish whether the TP vehicle driver was driving in the course and scope of employment (if the TP vehicle driver and the TP vehicle registered owner are different). *   If the TP vehicle driver is not the same as TP vehicle owner, establish whether driver was driving in the course and scope of employment. *   If the registered owner of the TP vehicle is a company we will obtain full statutory details for that company, conduct a financial assessment of TP to assess TP’s ability to settle the TP’s claim and obtain copies of documents (e.g. Accident reports and witness statements from SAPS files, copies of death certificates, etc.)

Motor vehicle theft claims investigation is a specialised area and quite different from the more traditional factual investigations. It requires a different approach and different tactics. Understanding the legal requirements, practices and clients' commercial expectations is important. What constitutes a successful investigation still confuses many investigators Our highly experienced Vehicle Theft Investigators are able to fairly and accurately assess any motor vehicle theft claim. We have various sources from which we draw information to aid us in our investigation process. SAPS - Circulation printout - Checked for the date, time and place of loss, whether the engine and chassis numbers correspond with the registration detail, who is noted as the compliant and owner etc. We also ensure the particular insurer’s interest has been recorded on the circulation / SAPS records. - Enquiry done with investigating officer ensuring the correct vehicle details are circulated and relevant statements made are obtained to compare with information given on the claim form - Letter of non-recovery E-Natis - Printout is obtained to establish owner, titleholder, and date of first registration, previous owners, vehicle license details, whether the vehicle is financed and other vehicles owned by the registered owner Factory Enquiry - A factory enquiry is done on the vehicle to confirm engine and chassis numbers, vehicle details and date of manufacture Mead & McGrouther - Printout indicating the trade and retail value of the vehicle is obtained Finance House - De-registration certificate and settlement figures obtained Credit Bureau - Enquiry is done on the driver and/or insured in order to determine whether possible financial problems exist. All information is used in conjunction with the assessors statements taken from the insured, last driver and witnesses pertaining to the circumstances surrounding the loss as well as the photos and inspection sheet from the inspection of the scene of the crime.

Our foundation is based on experience in mechanical and body repair work. With this background (including, but not limited to, repair costing and pre and post collision vehicle values) we are confident that we will be able to provide quality and accurate assessments and reports. We pride ourselves on providing unrivalled service levels and efficiency in accident assessing. Our assessors understand the need for promptness of service in making crucial decisions with respect to the damaged vehicle and can negotiate with body shops to establish an agreed method and cost repair. NCAG clients are provided with accident damage assessments, valuations, pre and post repair examinations, expert witnesses for litigation and associated services in relation to the motor insurance industry. When a vehicle has been involved in an accident the normal process of a claim is through the insurance company. NCAG are then employed by the insurer to assess the damage costs. We deal with the matter as follows: - Upon receipt of instruction, the Admin Clerk immediately contacts the insured to notify them of the assessment and that they will be contacted for an appointment. The assessor personally contacts the insured for an appointment. - A confirmation letter is sent via email to the insurer notifying them that contact has been made and that an appointment has been scheduled - The vehicle is assessed and the assessor supplies the admin clerk with a report - In the case of the vehicle being uneconomical to repair, the insured is advised of the vehicle being a "write-off" and the vehicle is uplifted from the panel beater to avoid storage costs - The report is captured and sent to the insurance clerk. - In the case of a "write off", we request the de-registration certificate from the bank/ insured. Once the document is received, an AOL is drawn up and sent to the insurer for authorisation - Authorisation is then sent to the repairer and receipt is confirmed. The insured is then notified via SMS of authorisation being sent to the repairer - The Insurance clerk is notified via email of progress of assessment

Our accident investigation service is highly professional, fast and cost effective. The investigation of a motor vehicle accident involves many aspects, as at the time of assessment appointment;- - The accident has already occurred - The vehicle/s has left the scene - Most of the evidence on the scene has been removed - Information of eyewitnesses were not obtained This means that vital evidence and essential elements of proof or core elements of evidence are simply lost forever. - Upon receiving an appointment, NCAG will obtain the necessary information and appoint specialists in the necessary fields to obtain the required specialised reports - Upon receiving an instruction, the necessary administration is done (i.e. registration of case, appointment of assessor, inform the broker/underwriter, inform insured of whom the appointed assessor is and a fixed appointment is made by the assessor as well as application for a National Traffic Information System printout) - Upon receiving the investigation, the assessor peruses all available documentation, instructions, claim document, policy schedule and other available documentation as well as liaise with the SAPS branch where the accident was reported. - Entities that visited the scene (ambulance, traffic, fire brigade and tow truck drivers) are contacted for their version of occurrences at the accident scene - Before meeting the insured, the vehicle is inspected, photos are taken, tyre inspection is done and the contents of the vehicle are perused. The third party driver is contacted for his verbal version of the accident and, if a statement is required, an appointment is made with him/her - Upon visiting the insured all relevant documentation regarding the insured, driver, vehicle, passengers and eye witnesses are obtained. A sworn statement by the driver is obtained and the accident scene will be visited with the driver of the vehicle. - Enquiries are done at the accident scene (ie. eye witnesses, cameras or anything that can helpwith the independent investigation). Photographic evidence is obtained to help the viewer to "see" the accident, and if there are any contributory elements. - Where necessary, NCAG will, with the permission of the underwriter, appoint an Accident Reconstructions’ If necessary a Mechanical engineer or Arson investigator will be appointed - A background check is done on the driver to see if he has had any previous involvement in accidents, reckless driving or driving under the influence of alcohol.

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Stephan Hess ASSESSOR - MOTOR & NON MOTOR stephan@ncag.co.za. GA ASSESSING. BEV – GA ASSESSING Claims Coordinator bev@ncag.co.za ...

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Network Claims Assessors Group (referred to as NCA) is a company offering full and comprehensive claims related service to the insurance industry. Since our inception as a fully-fledged role player in the industry, we have grown from strength to strength and established our name as a reliable and honest contractor in this respect. We continuously strive to enable prompt and professional service and in order to facilitate the flow of reliable information we ensure that the latest technology is embraced at all levels. Our price structure is simple and competitive with no hidden costs and our assessors are accredited as commissioners of oath. The following investigation / determination can be conducted: Suspected fraudulent insurance claims General claims investigations Vehicle theft and Hi-jacking investigations Vehicle accident investigations Vehicle fire investigations Burglary investigations / assessing Tracing of third party's Motor assessing Fire Flood Subsidence Water damage

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