Investigations in Yasni Exposé of Thys Botes

PROFESSIONAL AFFILIATIONS - International Association of Auto Theft Investigations - Vehicle Theft Liason Committee - Managing Transformation / Detective Services - Chairperson of Cape Town Police Insurance Forum (1996 - 1998) - Institute of Loss Adjusters - Membership Pending EDUCATION - Detective Course - Fingerprints Course - Vehicle Theft Course - Vehicle Identification Courses - Volkswagen of South Africa, BMW, Delta, SAMCOR, Mercedes Benz, Associated Automotive Distibutor - Numerous In-House Training Seminars on Short-term Insurance Assessing at various Insurance Houses EXPERIENCE RECORD Owner and managing director of   NCAG. Responsible for day-to-day operations and overseeing assessments in all departments. Thys was a valued member of the SAPS for 13 years prior to opening his own assessing company. During his last 2 years with the SAPS he was the liaison officer between insurance companies and the SAPS. He was chairperson and organiser of the meetings between the insurance houses and the SAPS, which sparked his interest in the insurance field. He then founded a company called Ultimate Insurance Corporate Services, which was based in Cape Town and aimed at assisting and training insurance house clerks regarding accident investigations and vehicle theft/hijackings. After discovering a need in the industry for a call centre for Assessors countrywide, a new company was founded and the company’s name was changed to Network Claims Assessors Group. We are now able to offer our services countrywide, as well as in neighbouring countries in the investigation and Assessing of claims. Over the past 15 years Thys has hand-picked the "cream-of-the-crop" of Assessors to enter into a Service Level Agreement with NCAG with whom he has attained vast and invaluable experience and knowledge in all fields of assessing.

Subsidence   can be catastrophic and put at risk most valuable assets. In the case of suspected subsidence damage, extensive site investigations such as trial holes, soil tests, drainage tests and monitoring will have to be carried out. As our summers get drier and hotter and winters wetter, instances of subsidence are becoming far more frequent. Once we have received an instruction for a subsidence claim, our experienced assessor specialising in subsidence will: - Compile a detailed assessor’s report of all insured damages of risk address - Obtain competitive estimates from our panel of insurance approved contractors for repairs and replacements to damages/damaged items. - Visit the scene of 'loss'. - Assess all physical damages related to the claim. - Ensure emergency repairs when necessary, so that the property is protected against any further damages. - Instruct a geotechnical survey to be carried out by a qualified Geotechnical Consultant where necessary. - Provide end-to-end management of the claim process through to completion     NCAG   may also advise on the actions the claimant should take before the insurance policy is renewed.

Motor vehicle theft claims investigation is a specialised area and quite different from the more traditional factual investigations. It requires a different approach and different tactics. Understanding the legal requirements, practices and clients' commercial expectations is important. What constitutes a successful investigation still confuses many investigators Our highly experienced Vehicle Theft Investigators are able to fairly and accurately assess any motor vehicle theft claim. We have various sources from which we draw information to aid us in our investigation process. SAPS - Circulation printout - Checked for the date, time and place of loss, whether the engine and chassis numbers correspond with the registration detail, who is noted as the compliant and owner etc. We also ensure the particular insurer’s interest has been recorded on the circulation / SAPS records. - Enquiry done with investigating officer ensuring the correct vehicle details are circulated and relevant statements made are obtained to compare with information given on the claim form - Letter of non-recovery E-Natis - Printout is obtained to establish owner, titleholder, and date of first registration, previous owners, vehicle license details, whether the vehicle is financed and other vehicles owned by the registered owner Factory Enquiry - A factory enquiry is done on the vehicle to confirm engine and chassis numbers, vehicle details and date of manufacture Mead & McGrouther - Printout indicating the trade and retail value of the vehicle is obtained Finance House - De-registration certificate and settlement figures obtained Credit Bureau - Enquiry is done on the driver and/or insured in order to determine whether possible financial problems exist. All information is used in conjunction with the assessors statements taken from the insured, last driver and witnesses pertaining to the circumstances surrounding the loss as well as the photos and inspection sheet from the inspection of the scene of the crime.

Our accident investigation service is highly professional, fast and cost effective. The investigation of a motor vehicle accident involves many aspects, as at the time of assessment appointment;- - The accident has already occurred - The vehicle/s has left the scene - Most of the evidence on the scene has been removed - Information of eyewitnesses were not obtained This means that vital evidence and essential elements of proof or core elements of evidence are simply lost forever. - Upon receiving an appointment, NCAG will obtain the necessary information and appoint specialists in the necessary fields to obtain the required specialised reports - Upon receiving an instruction, the necessary administration is done (i.e. registration of case, appointment of assessor, inform the broker/underwriter, inform insured of whom the appointed assessor is and a fixed appointment is made by the assessor as well as application for a National Traffic Information System printout) - Upon receiving the investigation, the assessor peruses all available documentation, instructions, claim document, policy schedule and other available documentation as well as liaise with the SAPS branch where the accident was reported. - Entities that visited the scene (ambulance, traffic, fire brigade and tow truck drivers) are contacted for their version of occurrences at the accident scene - Before meeting the insured, the vehicle is inspected, photos are taken, tyre inspection is done and the contents of the vehicle are perused. The third party driver is contacted for his verbal version of the accident and, if a statement is required, an appointment is made with him/her - Upon visiting the insured all relevant documentation regarding the insured, driver, vehicle, passengers and eye witnesses are obtained. A sworn statement by the driver is obtained and the accident scene will be visited with the driver of the vehicle. - Enquiries are done at the accident scene (ie. eye witnesses, cameras or anything that can helpwith the independent investigation). Photographic evidence is obtained to help the viewer to "see" the accident, and if there are any contributory elements. - Where necessary, NCAG will, with the permission of the underwriter, appoint an Accident Reconstructions’ If necessary a Mechanical engineer or Arson investigator will be appointed - A background check is done on the driver to see if he has had any previous involvement in accidents, reckless driving or driving under the influence of alcohol.

... ASSESSORS TRACING SERVICES ALL INSURNCE INVESTIGATIONS ASSESSORS 4 YOU TEL 021-9304686 FAX 0866708913 CONTACT #### THYS BOTES #### CELL 0837888585 ...

... ALL INSURNCE INVESTIGATIONS ASSESSORS 4 YOU http://www.ncag.co.za/ TEL 021-9304686 FAX 0866708913 OR EMAIL INSTRUCTIONS TO ### mailto:claims@ncag.co.za### CONTACT #### THYS BOTES ...

MOTOR VEHICLE THEFT AND HIJACKING INVESTIGATIONS ... THYS BOTES INSURANCE ASSESSOR 03/28/2010. Our motto is; "Legitimate claims must be paid as quickly as possible ...

... INSURNCE INVESTIGATIONS ASSESSORS 4 YOU http://www.ncag.co.za/ TEL 021-9304686 FAX 0866708913 CONTACT #### THYS BOTES #### CELL 0837888585, 33 times. ...

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Network Claims Assessors Group (referred to as NCA) is a company offering full and comprehensive claims related service to the insurance industry. Since our inception as a fully-fledged role player in the industry, we have grown from strength to strength and established our name as a reliable and honest contractor in this respect. We continuously strive to enable prompt and professional service and in order to facilitate the flow of reliable information we ensure that the latest technology is embraced at all levels. Our price structure is simple and competitive with no hidden costs and our assessors are accredited as commissioners of oath. The following investigation / determination can be conducted: Suspected fraudulent insurance claims General claims investigations Vehicle theft and Hi-jacking investigations Vehicle accident investigations Vehicle fire investigations Burglary investigations / assessing Tracing of third party's Motor assessing Fire Flood Subsidence Water damage