Assessor in Yasni Exposé of Thys Botes

ULTIMATE INSURANCE CORPORATE SERVICES ~ THYS BOTES. NETWORK CLAIMS ASSESSORS. Western Cape ... ONE STOP SOLUTION // WE DELIVER ON PROMISE THYS BOTES 62 PRESIDENT ...

Network Claims Assessors Group (referred to as NCAG ) is a company offering full in 1998 by its founding member, Mr. Thys Botes and has since grown from ...

THYS BOTES. , NETWORK CLAIMS ASSESSORS GROUP. South Africa, CAPE TOWN , Professional Services General, Support Services. Professional Billboard: ...

ULTIMATE INSURANCE CORPORATE SERVICES ~ THYS BOTES ~ NETWORK CLAIMS ASSESSORS ... WE DELIVER ON PROMISE THYS BOTES 62 PRESIDENT SWART STREET PRESIDENT SWART ...

PROFESSIONAL AFFILIATIONS - International Association of Auto Theft Investigations - Vehicle Theft Liason Committee - Managing Transformation / Detective Services - Chairperson of Cape Town Police Insurance Forum (1996 - 1998) - Institute of Loss Adjusters - Membership Pending EDUCATION - Detective Course - Fingerprints Course - Vehicle Theft Course - Vehicle Identification Courses - Volkswagen of South Africa, BMW, Delta, SAMCOR, Mercedes Benz, Associated Automotive Distibutor - Numerous In-House Training Seminars on Short-term Insurance Assessing at various Insurance Houses EXPERIENCE RECORD Owner and managing director of   NCAG. Responsible for day-to-day operations and overseeing assessments in all departments. Thys was a valued member of the SAPS for 13 years prior to opening his own assessing company. During his last 2 years with the SAPS he was the liaison officer between insurance companies and the SAPS. He was chairperson and organiser of the meetings between the insurance houses and the SAPS, which sparked his interest in the insurance field. He then founded a company called Ultimate Insurance Corporate Services, which was based in Cape Town and aimed at assisting and training insurance house clerks regarding accident investigations and vehicle theft/hijackings. After discovering a need in the industry for a call centre for Assessors countrywide, a new company was founded and the company’s name was changed to Network Claims Assessors Group. We are now able to offer our services countrywide, as well as in neighbouring countries in the investigation and Assessing of claims. Over the past 15 years Thys has hand-picked the "cream-of-the-crop" of Assessors to enter into a Service Level Agreement with NCAG with whom he has attained vast and invaluable experience and knowledge in all fields of assessing.

Personnel employed by NCAG are fully trained and competent in the various fields of expertise required to function at maximum levels. Our team are geared to meet all challenges and our assessors are actively engaged in professional development ensuring that we keep abreast of market changes and technical developments in the ever changing insurance industry. All employees / network assessors appointed by NCAG are screened and thorough background checks are done prior to appointment/signing of a service level agreement. We regard honesty and reliability as major attributes and we therefore are in a position to vouch forth outstanding character of employees/network assessors appointed by NCAG. In order to facilitate a professional and comprehensive service to our clients on a countrywide basis, we have established working agreements with associate offices as listed above. Over a period of 12 years, NCAG have hand-picked the "cream of the crop" of network Assessors specialising in each of the various fields to ensure a second-to-none level of excellence on a countrywide basis. Assessors appointed by NCAG are highly skilled, have extensive experience in assessing and are specialists in their specific fields of assessments. We are confident in each assessor’s ability to provide accurate and efficient assessments and validations. Please feel free to browse through the CV’s of our current staff compliment.

Subsidence   can be catastrophic and put at risk most valuable assets. In the case of suspected subsidence damage, extensive site investigations such as trial holes, soil tests, drainage tests and monitoring will have to be carried out. As our summers get drier and hotter and winters wetter, instances of subsidence are becoming far more frequent. Once we have received an instruction for a subsidence claim, our experienced assessor specialising in subsidence will: - Compile a detailed assessor’s report of all insured damages of risk address - Obtain competitive estimates from our panel of insurance approved contractors for repairs and replacements to damages/damaged items. - Visit the scene of 'loss'. - Assess all physical damages related to the claim. - Ensure emergency repairs when necessary, so that the property is protected against any further damages. - Instruct a geotechnical survey to be carried out by a qualified Geotechnical Consultant where necessary. - Provide end-to-end management of the claim process through to completion     NCAG   may also advise on the actions the claimant should take before the insurance policy is renewed.

Upon receipt of instruction the Admin Clerk immediately makes contact with the insured. The insured is notified that NCAG have been appointed and that the assessor will contact him/her to set up an appointment. The instruction is then handed to the assessor who immediately does a summary of the instruction/burglary. The SAPS A1 statement is requested immediately. Claim forms and policy schedules are checked along with the quotes received from the insurer/broker at time of appointment. Certain points are then flagged which need to be confirmed with the insured. At time of appointment, a full statement is taken from the insured. Once this is done a list of the stolen items is also compiled. Once this is completed we attend to the point of entry and exit. Once this is completed we do a full inventory of the items remaining in the dwelling. We then, once again, sit with the list of stolen items and cross reference them with the list supplied to the SAPS. We check all quotes along with the list. We also request PQ from the insured for the stolen items. The last inspection before leaving the scene of loss is the security on the premises, of which photos are then taken. NCAG     NCAG then submit our report for the insurers perusal. Included in the report we present a full quantum. We also present the inventory signed by the insured. We also apply average if applicable. Items without PQ are limited/adjusted as per relevant policy wording/endorsements. All quotes are attached along with the PQ supplied by the insured. SAPS A1 statement, 5.13.6, as well as alarm reports are also attached. Once further instruction is received we present the AOL as well as vouchers for replacement to the insured. Once signed and dispatched, our file is closed. will obtain an alarm report if applicable. Quotes are sent to suppliers to try and better the prices of the claimed items. We also check that none of the items are under HP (Hire Purchase). We request a 5.13.6 on the insured from the SAPS to see if any similar cases have been reported to the police in the past. We make sure that the quotes we obtain are for the same items claimed by the insured. If all is in order and all documents obtained

Water damage,   NCAG will proceed. - Should the origin of the problem be a result of wear and tear, gradual deterioration, lack of maintenance or bad workmanship it will not be covered. Instruction is then given to the insured to do repairs to the cause of the damage. Once this is done, we may suggest that the insurer consider settling the resultant damage caused by one of the above mentioned points. - Should this not be the case, the final report is then submitted for the insurer’s perusal. Should we receive instruction to appoint a contractor and or draw up AOL, it is done. Should a contractor be appointed, the work will be signed off by Assessor as well as client once work has been completed. Final invoice from contractor is checked and signed by assessor and the file is closed. whether due to a fractured pipe, flash floods or a burst water main, at a home or place of business can be extremely devastating and inconvenient in a number of ways. - Upon receipt of instruction contact is made with the client in order to diarise an appointment to meet with the insured within 24 hours of receipt of instruction - Once at the insured premises numerous photos are taken of the area where the damage is visible and a detailed assessor’s report of all insured damages is compiled. - Before any work is authorized the property is measured. The dwelling, garage, paving, swimming pool, car port etc are measured separately in order to get a current value of the property. We make use of the Property Construction Handbook to determine the correct rates for each section as well as suburb and region. Once it is confirmed that the property is correctly insured we proceed. - Should emergency repairs be necessary (eg Burst Geyser) authorisation is immediately given, once confirmed that the damage was caused by an insured peril. - Quotations are requested from our panel of contractors for the resultant damage. The quantum is then presented to the insurer in report form. Once further instruction is received, we authorise the contractor to go ahead with resultant damage. - Should specialist opinions be required, (eg structural engineers, roof specialists, leak detection companies etc), permission is obtained from the insurer before such an entity is appointed. Should the insurer grant permission, appointment is done. Upon receipt of the insurer’s report,  

Fire insurance claims   can be very complex due to the amount of damage caused not only by the initial fire, but by soot and smoke damage as well. Upon receipt of instruction immediate contact is made with insured. Upon first contact with the insured we enquire about the condition of the dwelling and or content. If the building is uninhabitable we immediately request permission for alternate accommodation should the policy make provision for this. Due to years of experience, we will immediately know what is required at time of first appointment. Along with the insurers permission the following will be ceded/requested at time of first inspection of /to the property – 1) Forensic Investigator (If Required) 2) Structural Engineer (If Required) 3) Quantity Surveyor (If Required) 4) Immediate safety repairs/measures to be taken/altered 5) Respective contractors to tender 6) Medical Treatment (If cover provided) 7) Trauma Treatment (If cover provided) 8) VAR – Structure & Content 9) Professional Fees The following documents will also be obtained – 1) Fire Brigade Report 2) SAPS Report – If Applicable 3) Various reports as stated above 4) Quotes/ Tenders - Content & Contractors A Preliminary Report is submitted to the insurer within 5 days of appointment. At this stage clean up etc can be authorised should everything be in order. Once all documents/ reports have been obtained the final report will be submitted. Once further instruction is received, contractors, suppliers etc will be appointed. Once all construction work/replacements have been completed all invoices are signed off by the insured & Assessor. Once the AOL is signed, our file is closed.

Motor vehicle theft claims investigation is a specialised area and quite different from the more traditional factual investigations. It requires a different approach and different tactics. Understanding the legal requirements, practices and clients' commercial expectations is important. What constitutes a successful investigation still confuses many investigators Our highly experienced Vehicle Theft Investigators are able to fairly and accurately assess any motor vehicle theft claim. We have various sources from which we draw information to aid us in our investigation process. SAPS - Circulation printout - Checked for the date, time and place of loss, whether the engine and chassis numbers correspond with the registration detail, who is noted as the compliant and owner etc. We also ensure the particular insurer’s interest has been recorded on the circulation / SAPS records. - Enquiry done with investigating officer ensuring the correct vehicle details are circulated and relevant statements made are obtained to compare with information given on the claim form - Letter of non-recovery E-Natis - Printout is obtained to establish owner, titleholder, and date of first registration, previous owners, vehicle license details, whether the vehicle is financed and other vehicles owned by the registered owner Factory Enquiry - A factory enquiry is done on the vehicle to confirm engine and chassis numbers, vehicle details and date of manufacture Mead & McGrouther - Printout indicating the trade and retail value of the vehicle is obtained Finance House - De-registration certificate and settlement figures obtained Credit Bureau - Enquiry is done on the driver and/or insured in order to determine whether possible financial problems exist. All information is used in conjunction with the assessors statements taken from the insured, last driver and witnesses pertaining to the circumstances surrounding the loss as well as the photos and inspection sheet from the inspection of the scene of the crime.

Our foundation is based on experience in mechanical and body repair work. With this background (including, but not limited to, repair costing and pre and post collision vehicle values) we are confident that we will be able to provide quality and accurate assessments and reports. We pride ourselves on providing unrivalled service levels and efficiency in accident assessing. Our assessors understand the need for promptness of service in making crucial decisions with respect to the damaged vehicle and can negotiate with body shops to establish an agreed method and cost repair. NCAG clients are provided with accident damage assessments, valuations, pre and post repair examinations, expert witnesses for litigation and associated services in relation to the motor insurance industry. When a vehicle has been involved in an accident the normal process of a claim is through the insurance company. NCAG are then employed by the insurer to assess the damage costs. We deal with the matter as follows: - Upon receipt of instruction, the Admin Clerk immediately contacts the insured to notify them of the assessment and that they will be contacted for an appointment. The assessor personally contacts the insured for an appointment. - A confirmation letter is sent via email to the insurer notifying them that contact has been made and that an appointment has been scheduled - The vehicle is assessed and the assessor supplies the admin clerk with a report - In the case of the vehicle being uneconomical to repair, the insured is advised of the vehicle being a "write-off" and the vehicle is uplifted from the panel beater to avoid storage costs - The report is captured and sent to the insurance clerk. - In the case of a "write off", we request the de-registration certificate from the bank/ insured. Once the document is received, an AOL is drawn up and sent to the insurer for authorisation - Authorisation is then sent to the repairer and receipt is confirmed. The insured is then notified via SMS of authorisation being sent to the repairer - The Insurance clerk is notified via email of progress of assessment

Our accident investigation service is highly professional, fast and cost effective. The investigation of a motor vehicle accident involves many aspects, as at the time of assessment appointment;- - The accident has already occurred - The vehicle/s has left the scene - Most of the evidence on the scene has been removed - Information of eyewitnesses were not obtained This means that vital evidence and essential elements of proof or core elements of evidence are simply lost forever. - Upon receiving an appointment, NCAG will obtain the necessary information and appoint specialists in the necessary fields to obtain the required specialised reports - Upon receiving an instruction, the necessary administration is done (i.e. registration of case, appointment of assessor, inform the broker/underwriter, inform insured of whom the appointed assessor is and a fixed appointment is made by the assessor as well as application for a National Traffic Information System printout) - Upon receiving the investigation, the assessor peruses all available documentation, instructions, claim document, policy schedule and other available documentation as well as liaise with the SAPS branch where the accident was reported. - Entities that visited the scene (ambulance, traffic, fire brigade and tow truck drivers) are contacted for their version of occurrences at the accident scene - Before meeting the insured, the vehicle is inspected, photos are taken, tyre inspection is done and the contents of the vehicle are perused. The third party driver is contacted for his verbal version of the accident and, if a statement is required, an appointment is made with him/her - Upon visiting the insured all relevant documentation regarding the insured, driver, vehicle, passengers and eye witnesses are obtained. A sworn statement by the driver is obtained and the accident scene will be visited with the driver of the vehicle. - Enquiries are done at the accident scene (ie. eye witnesses, cameras or anything that can helpwith the independent investigation). Photographic evidence is obtained to help the viewer to "see" the accident, and if there are any contributory elements. - Where necessary, NCAG will, with the permission of the underwriter, appoint an Accident Reconstructions’ If necessary a Mechanical engineer or Arson investigator will be appointed - A background check is done on the driver to see if he has had any previous involvement in accidents, reckless driving or driving under the influence of alcohol.

22 Nov 2008 ... Contact Details THYS BOTES Cell: 0837888585. Tel: 021 - 9304686. Fax: 0866708913 This email address is being protected from spam bots, ...

Our motto is; “Legitimate claims must be paid as quickly as possible and hassle free” Tel: 021-9304686 Cell 0837888585 Fax 021-9397532 Fax to email ...

NETWORK CLAIMS ASSESSORS GROUP (SA) Our motto is; “Legitimate claims must be paid as quickly as possible and hassle free” The one stop solution # We deliver ...

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Description: Thys Botes Our motto is; “Legitimate claims must be paid as quickly as possible and hassle free” Tel: 021-9304686 Cell 0837888585 Fax ...

Thys Botes Our adage is; “Legitimate claims charge be paid as bound as accessible and altercation free” ... Expert Loss Assessors - articles and casework ...

Thys Botes Our adage is; “Legitimate claims charge be paid as bound as accessible and ... THYS BOTES NCAG INSURANCE CLAIMS MOTOR & NON MOTOR ASSESSOR . ...