News
Online plays key customer service role
www.warc.com
[Warc] - Traditional channels like voice and email are still widely used," Kate Leggett, a Forrester analyst, said. "Customers do not get the same experience across all channels. Live-assist channels do better than others because customers still want service in
Teenager sheds locks for a good cause | The Daily Advertiser
www.dailyadvertiser.com.au
Hayley Hocking supported Daffodil Day this year in her own unique way.
Why Oracle Must Pivot Now to Be True Cloud Services Provider
www.eweek.com
NEWS ANALYSIS: News output is light at OpenWorld as the host company focuses on convincing the customer base that it's now a go-to cloud company.
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