Debt collectors must have noticed many times debtors don't identify themselves and they change names. How to handle such type of calls?
How collectors have to initiate a call? In collection agency, it is the first and the most important aspect of debt collection. If they initiate the call good, then there is pretty much chance of getting the collection out of the pocket of debtor.
How to initiate the call then? How How How????
Answer is simple, Apply the basic natural principle. How do we call our friends, relatives, near and dear ones? We call out them with their first names right? Not Mr Hall, Mr Wood, Mr Peters.
The basic technique is as the receiver (end party) picks up the call, say the first name with expression.
Ring Ring Ring... Trakkk(Debtor Picks up the call)... John (Collector speaks out name)!!!
Due to natural tendency the debtor utters "YES".
And bingo! that what we wanted to hear. Now begin the rest of the call with the debtor!!
-- resource www.collectionpost.com
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