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[This is Scunthorpe] - Chris Papa, managing director at Qubic said: "The business experience during recession depends on the sector, capitalisation, investment and protective actions taken. "The need to reduce costs and to maximise productivity has been a positive outcome
RBS to pay the price for IT glitch
www.callcentreclinic.com
[Call Centre Clinic News (press release)] - Chris Papa, the Managing Director of Qubic, said, “For the average size business, the consequences and associated costs of such a total system failure may not be as enormous as that of RBS but the impact on customer service may be just as telling.
Qubic's opinion on RBS
www.wiltshirebusinessonline.co.uk
[Wiltshire Business] - Chris Papa, the Managing Director of Qubic, said, “For the average size business, the consequences and associated costs of such a total system failure may not be as enormous as that of RBS but the impact on customer service may be just as telling.
RBS to pay £125m in compensation to customers over IT glitch
www.pcr-online.biz
[PCR-online.biz] - What it has done, however, is serve as a wake-up call to those businesses across all sectors where downtime isn't an option,” commented Qubic's managing director Chris Papa. As well as compensating affected customers of the IT glitch, RBS has put aside
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